Privacy Policy
At Simply Hearing, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.simplyhearing.co.uk or engage with our services. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Details: Name, date of birth, contact information (email address, phone number, postal address).
- Medical Information: Audiograms, medical questionnaires, and other relevant health data required for hearing aid programming.
- Payment Information: Billing details, transaction history, and payment method (processed securely).
- Technical Information: IP address, browser type, device information, and browsing activity.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including hearing aid programming.
- To provide customer support and address any queries or concerns.
- To improve our website, products, and services.
- To send important updates, order confirmations, and marketing communications (if you opt-in).
- To comply with legal obligations and protect against fraudulent activities.
3. Legal Basis for Processing
We process your personal information under the following legal bases:
- Consent: When you voluntarily provide information for specific purposes.
- Contractual Necessity: To fulfill our obligations when you place an order.
- Legal Obligation: To comply with laws and regulations.
- Legitimate Interests: For business improvement and fraud prevention.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: Payment processors, delivery services, and IT support providers.
- Legal Authorities: Where required by law or for fraud prevention.
- Hearing Aid Manufacturers: For warranty registration and servicing.
5. Data Security
We take reasonable precautions to protect your information, including:
- Secure servers and encrypted payment processing.
- Access controls to sensitive information.
- Regular monitoring for vulnerabilities and breaches.
However, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data (where applicable).
- Objection: Object to processing for direct marketing or other legitimate interests.
- Restriction: Request to limit how we process your data.
- Data Portability: Request transfer of your data to another provider.
To exercise these rights, please contact us using the details below.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
8. Cookies Policy
We use cookies to enhance your browsing experience and analyze website performance. By continuing to browse our site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
10. Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy as necessary to comply with legal or regulatory changes. Any updates will be posted on this page with the latest revision date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Simply Hearing Ltd
40 Bloomsbury Way, Lower Ground Floor
London, WC1A 2SE
Email: support@simplyhearing.co.uk
Phone: +44 (0) 1234 567 890