🚚 Fast, Free & Fully Tracked Delivery (UK Only)

We like to keep things simple. That’s why we offer FREE DHL Express delivery across the UK on all hearing aids and on any other orders over £500.

Need it fast? No problem. Most orders arrive within 1 to 5 working days, and you’ll see your delivery estimate at checkout. Everything we send is tracked and insured—so your order is in safe hands from our door to yours.

If your order is under £500, we’ll show you the best delivery options for your area during checkout—including costs and delivery times.

📦 Heads-up: We aim to dispatch all orders within 3 working days—so don’t forget to add that to your delivery estimate.

🇬🇧 UK Orders Only

We currently only deliver within the UK—so no customs charges, no import taxes, no surprises. What you see is what you pay.

🔁 30-Day Money-Back Guarantee

Buying hearing aids online can feel like a big step. That’s why we’ve made returns simple too. If you’re not 100% happy, you have 30 days from the day your order ships to request a return—no stress, no hassle, no questions asked.

👉 Just email us at info@simplyhearing.co.uk to get started. We’ll give you an Approved for Return Code (ARC) and arrange a free DHL pickup for hearing aids.

Returning accessories? You’ll just need to post them back yourself using a tracked and insured service.

As soon as your return is received, we’ll refund the full product price—no deductions. Please note: any services you may have booked separately (like local audiologist appointments) aren’t covered in the refund.

⏱️ When Does the 30-Day Period Start?

It begins on the day your order is shipped. Just make sure your return is posted within 40 days of that date.

🤷 Changed Your Mind? No Problem.

Don’t love it? Return it. We really mean it. Our 30-day guarantee covers you even if you just change your mind.

🔧 Warranty Repairs

If something goes wrong with your hearing aid, we’re here to help. Send it to our UK-based lab and we’ll handle the repair with the manufacturer directly.

Return shipping to and from us is your responsibility, and when the repair is done, you can choose how you’d like it sent back:

• DHL Express (UK) – £11.95

• Royal Mail Tracked 24 – £6.49

All returns are sent via tracked, insured services—because your hearing aid deserves VIP treatment.