Warranty & Aftercare
At SimplyHearing, your satisfaction is our top priority. That’s why we offer a 30-Day Money Back Guarantee on all hearing aid purchases. If you’re not completely satisfied, simply return the product within 30 days of delivery for a full refund—no questions asked.
Conditions:
Item must be in original condition with all accessories and packaging.
Return shipping is the responsibility of the customer unless the item is faulty.
Refunds processed within 5-7 business days upon receiving the return.
Manufacturer’s warranties are usually 5 years – specific information is given on each product page. Loss is not covered by the warranty.
If there is a hardware fault with the hearing aids you can ship your hearing aids to our lab in the UK where we would manage the repair with the manufacturer. The customer is liable for the cost of shipping to and from Wholesale Hearing.
For software or general aftercare support, we may schedule a session with one of our audiologists who would be able to adjust the aids remotely.
To make use of the warranty get in touch with our team here and a member of our team will advise the next steps.
Money Back Guarantee
Our no quibble, 30-day, money back guarantee policy is exactly that – if you don’t like, or you’re unhappy with any hearing aid you have purchased from Wholesale Hearing you can return it to us for a full refund.
Product refunds are valid for 30 days from the day your item has been shipped to you the customer. You, the customer, are responsible for return postage costs back to our centre.
We recommend using tracked and insured postage. Read more on our returns process.